At Solstice, we create nature-inspired tableware that brings the balance and beauty of the seasons to your everyday dining experience. In doing so, we are committed to respecting and protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with us—whether through our website, customer services, social media, or purchases.

We encourage you to read this policy carefully. It should be read alongside our Terms & Conditions and Cookie Policy.

Solstice is the trading name of ALTARA CIRCLE CO., LTD ("we", "us", "our"), the controller of your personal data.
Registered in England and Wales with company number 16527452.

If you have questions about this policy or wish to exercise your privacy rights, please contact us:

By email: support@solsticetableware.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

We may collect the following types of personal data:

• Identity Data: name, username, social media handle.
• Contact Data: billing/delivery address, email address.
• Financial Data: encrypted payment card information (processed via PCI-DSS compliant providers; we do not store full card details).
• Transaction Data: purchase history, order details, returns.
• Profile Data: account login, preferences, survey responses.
• Technical Data: IP address, browser type, device information, cookies.
• Marketing and Communications Data: your preferences in receiving marketing from us.

We do not collect special category data (e.g., health, ethnicity, religious beliefs).

• Direct interactions: when you place an order, create an account, subscribe to updates, or contact customer service.
• Automated technologies: through cookies and similar technologies when you use our website.

We use your personal data for the following purposes:

• To process and deliver your orders.
• To manage your account and provide customer support.
• To improve our website, products, and services.
• To send marketing communications (only with your consent).
• To prevent fraud and ensure website security.

Legal bases under UK GDPR:
• Performance of a contract
• Legitimate interests (e.g., improving our services)
• Your consent (e.g., for marketing emails)

We only share your data when necessary with:
• Payment processors (e.g., VISA/Master/AMEX/PayPal)
• Delivery partners (e.g., Royal mail/Evri)

All third parties are required to handle your data securely and in compliance with data protection laws.

If your data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss. All online transactions are encrypted using SSL technology.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or tax requirements. Typical retention periods:
• Order data: 7 years for tax purposes
• Marketing data: until consent is withdrawn
• Customer service records: 3 years

You have the right to:
• Access your personal data
• Correct inaccurate data
• Request erasure
• Object to processing
• Data portability
• Withdraw consent

To exercise any of these rights, please contact us at support@solsticetableware.com.

Our website uses cookies to enhance user experience and analyze traffic. You can manage your cookie preferences via your browser settings.

We may update this policy periodically. The latest version will always be available on our website with the effective date clearly indicated.

Our website and services are not intended for children under 16. We do not knowingly collect data from children.

Last Updated: August 27, 2025

Effective From: August 27, 2025