Orders are processed within 1-3 business days (excluding weekends and public holidays). You will receive an order confirmation email once your purchase is complete.

United Kingdom Mainland
• Standard Shipping: £6.99 (3-5 working days)
• Free Shipping: On all orders over £70

Northern Ireland, Scottish Highlands & Islands
• Standard Shipping: £6.99 (3-5 working days)
• Free Shipping: On all orders over £70

We currently ship throughout mainland UK, Northern Ireland, and most Scottish Highlands & Islands locations. Unfortunately, we are unable to ship to certain remote postcodes and offshore islands.

• BFPO addresses
• Channel Islands (JE, GY postcodes)
• Isle of Man (IM postcodes)
• Northern Ireland (BT postcodes)
• Selected Scottish Highland & Islands postcodes
• Scilly Isles (TR21-TR25 postcodes)
• Shetland Islands (ZE postcodes)

For a complete list of excluded postcodes, please contact our customer service team.

Once your order ships, you will receive a tracking number via email. You can track your order through our designated carrier's website.

• Most orders require a signature upon delivery
• Packages are typically delivered between 8am-6pm
• If you're not available, a card will be left with collection instructions
• Delivery is attempted once by Royal Mail and twice by courier on consecutive working days

14-Day Return Period
We offer a 14-day return policy for items in new and unused condition with original packaging and all labels attached.

1. Email us at support@solsticetableware.com with your order number
2. We will provide a return authorization number and instructions
3. Return items using a trackable delivery method

• Items must be in original condition with all packaging
• Personalized items cannot be returned unless faulty
• You are responsible for return shipping costs unless item is faulty

• Refunds processed within 7-10 business days of receipt
• Amount refunded will include item cost and original standard shipping fee
• Refund will be issued to original payment method

If your order arrives damaged or incorrect:
• Contact us within 7 days of receipt
• Provide photos of:
- External/internal packaging condition
- Damaged/incorrect items
• We will investigate and resolve promptly

If your order hasn't arrived within 14 days of dispatch:
1. Contact the carrier first to check for local collection options
2. If still missing, contact us within 60 days of dispatch
3. We will initiate an investigation with the carrier

For shipping or returns inquiries:

Email: support@solsticetableware.com
Response time: 1-3 business days

Please note: We cannot accept liability for goods lost in return transit without proof of posting.

For full details, please see our complete Terms & Conditions

Last updated: August 29, 2025